Frequently asked questions
Here you will find the answer to most of your questions concerning the klavkarr scanner and our EOBD-Facile car diagnostics software.
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What are the difference between the Basic Edition and the Plus Edition of EOBD-Facile?
In addition to the functions of the EOBD-Facile Basic Edition, the following functions are including in the Plus Edition
+ Saving and reading of OBD fault codes
+ Printing of customised reports
+ Recording of customised reports
+ Check the consistency of vehicle sensor's values
+ Continuous reading of sensor values (6 curves) In the form of a graph
+ Calculation/conversion on registered sensors
+ Commercial use
+ VIN decoder
Click here to see a table of the different function of the Basic and the Plus Edition.
Is the OBD2 interface compatible with my vehicle?
Petrol vehicles from 2001 (1996 for the USA) and diesel vehicles from 2003 are compatible. If you have any doubts, check out our information website for a complete list of OBD2 compatible vehicles.
Which version of Windows can I use the software with?
Our EOBD-Facile software is compatible with Windows XP, Vista, 7 and 8.
How can I activate the Basic / Plus Edition of the EOBD-Facile software.
When purchasing the Basic / Plus Edition of the software, you will receive an order confirmation email with the software to download and the procedure to get the activation key.
Does the price of the software include updates?
Yes, updates are included in the price of the EOBD-Facile software. The login and password provided when you registered will also work with the new versions. To download the updates, go to the download page on our information website.
How many PCs can I run the Basic / Plus Edition of the EOBD-Facile software on?
The licence is linked to one computer. However, with this computer you can diagnose as many vehicles as you want. If you change PC during the 2 years after your purchase you can have a 2nd activation key.
Can I cancel ABS, Airbag and ESP faults with the EOBD-Facile software?
No, the software only allows you to diagnose engine and gearbox faults. If an ABS, Airbag or ESP indicator lights up, only the manufacturer's kit can give a diagnosis.
I didn't receive the software for download
The order confirmation email with the link to download EOBD-Facile is sent automatically when you confirm the order. This email may end up in your "Spam" or "Undesirable mail" box. Remember to check these mail boxes.
How can I get my software activation key?
Activation codes are sent automatically. Follow the activation process in the software. At the end of it your software will be activated.
Where is the log file?
The file is automatically saved in the log directory of the software. On your computer, it can be found in "My documents/EOBD-Facile/log".
Can I delete the maintenance indicators on my vehicle?
<pNo, it is impossible to delete maintenance indicators (oil change, service) using the EOBD-Facile software. This operation is specific to the manufacturer. Only special tools can be used to do so.
How can I find the OBD connector in my vehicle?
We have created a page on our information website to help you to find your OBD connector
I created a fault on my vehicle (disconnected the flow meter) but the software doesn't detect it.
A fault does not appear immediately after it is detected. Usually 3 or 4 driving cycles are required. If you cannot read the faults, your vehicle may not be fully compatible with the OBDII standard.
Can I leave the klavkarr box permanently plugged in on my car?
We do not recommend leaving the box permanently connected to your car, it might drain your battery.
Are the EOBD-Facile Basic / Plus PC License and the Smartphone Editions linked?
No, the PC license, when it is bought alone, and the license for EOBD Facile Editions on iPhone / iPad (or Android) are not related. Basic / Plus Edition for smartphone is bought directly from your iPhone / iPad (or tablet / Android smartphone).
We have been working on automotive electronic diagnostics since 2009. Our aim is to make the diagnosis accessible to all.
We are passionate about our products that we have fully developed in our offices in France thanks to the know-how of our engineers and with the help of our community.
Enjoy your diagnosis!